From: CMT-INFO [mailto:CMT-INFO@cmt.canon.co.th]
Sent: 26 February 2016 13:43
To: Aladdin
Cc: CMT-INFO
Subject: RE: Most disappointed
Dear Mr. Aladdin,
In response to your email, your complaint regarding the service you received from the Canon Care Point has been noted. Your experience has been highlighted to the relevant department for improvement. I sincerely regret the inconveniences you have faced in getting your Camera and lens assessed. Let me assure you that your experience in this instance is not typical of Canon’s level of product reliability and customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
Please kindly send the camera Canon Service Center again and let’s us know the repair case number so that we will monitor closely. We truly apologize for this inconvenience caused.
If you would like to receive more information on our products, please contact us via our Canon Call Center so that we can properly respond.
You may reach us at +66 2344 9988 (Monday-Friday / 08.15-17.15 hours) or email us at cmt-info@cmt.canon.co.th
Thank you and best regards,
Customer Care Department
Canon Marketing (Thailand) Co., Ltd.
CCD.7041
From: Aladdin
Sent: Friday, February 26, 2016 10:51 AM
To: CMT-INFO
Subject: Most disappointed
I bought a Canon 5D mk III and a 28 - 300mm lens and a 70-200 2,8 lens.
There is a red spot on my pictures, like a laser beam. I went to Canon MBK and they told me to come back the day after. I picked up my camera and they told me it was OK.
Back home and the red spot is still there, so they have not even bothered to check the camera. I had spent 250,000 Baht for this equipment and this is the kind of attitude!!!
I called MBK, and a HOT TIP for Canon!!! Even if I speak English with the staff I understand Thai as I have lived here for a long time and when they talk about me while on hold, MAKE DUCKING SURE THE MICROPHONE IS OFF!!!
I have been to many Canon offices around the world, and in Thailand as well and I have always been very impressed. I have had more Canon cameras than I can remember. At present 5, Nikkon in the future?
Most disappointed
Aladdin